

TRUSTED B2B PARTNERSHIP
The sale ends when the machine runs
INDUS INDUSTRIAL CORP supplies nine advanced printing technologies backed by on-site commissioning, expert in-facility operator training, and documented technical support. We measure our success by your production capacity, not just your shipping date.
What We Deliver
Supply, commission, and operate
On-site installation and commissioning
Every machine is installed, calibrated, and run to rated capacity by INDUS field engineers before sign-off. Commissioning documentation is issued with every unit.
We cover nine technology categories — DTF, UV flatbed, UV DTF, eco-solvent, heat press, laser, pad, screen, and UV coating — with the same installation standard across all of them.
In-facility operator training
Training is conducted at the buyer's facility on the buyer's machine. Operators learn calibration, substrate settings, maintenance cycles, and fault diagnosis — not a generic classroom module.
A machine running below rated capacity is a capital loss. We document session completion and follow up at 30 and 90 days.
Field support with documented response SLAs
Our technical support command center operates Monday through Saturday, 9:00 AM to 8:00 PM IST, with dedicated critical escalation paths active outside standard operational hours.
First response within 4 hours
Remote diagnosis, field dispatch if needed
Uptime documentation per machine
Every support request is logged, assigned, and acknowledged within four business hours. Response time is tracked against the SLA and reported to the buyer.
Most faults are resolved remotely with calibration data and firmware access. When physical intervention is required, a field engineer is dispatched from the nearest regional hub.
Uptime records are maintained per serial number. Buyers receive periodic reports showing operational hours, maintenance intervals completed, and any open service tickets.
Evaluate the supplier, not just the catalogue
Speak directly with our technical team. Bring your specification requirements, floor-space constraints, and production targets — we will match the right machine and support model.
